1.Is the DCV email or the email filled in the contact information used to receive the verification information for SSL?
- DCV email
2.Three validation methods for domain verification, choose one, can be changed during the verification process?
- Email verification: admin@domain administrator@domain webmaster@domain hostmaster@domain postmaster@domain the domain registration email found in WHOIS query
- DNS verification: Add a specific content to the domain's DNS record, we will provide the relevant content after the application starts
- File verification: Place a specific file in the root path of the domain's server, usually the path is: http://domain.com/.well-known/pki-validation/ We will provide the relevant content after the application starts (Wildcard certificates do not support this method)
3.How long does it usually take to receive the verification email for SSL?
- You can typically receive the verification email within a few minutes after submission.
4.Does filling in the country postal code and other information randomly during customer verification affect the validation process?
- It does not affect.
5.Is the email server located in China? Isn't it in the United States?
- The server nodes are distributed globally, so accessing from overseas will use the corresponding overseas nodes, while accessing from within China will use the domestic nodes.
6.For enterprise email accounts, such as abcd.com, is there a separate administrator account to manage and allocate email accounts?
- Yes, there is. After the email account is set up, you will receive the administrator's account and password on the platform.
The login page is mail.chengmail.cn. After opening it, by default, it will be the user login. You need to switch to the administrator login. On the right side of "Welcome to login email," click on "Switch to administrator login."
7.The SSL file verification remains in an "unverified" status.
-
For example, if it is a single domain certificate, the certificate by default includes two domain names. The file validation requires that each domain name included in the certificate be validated separately. Additionally, you need to create another path: `http://www.X.xxxxx.com/.well-known/pki-validation/fileauth.txt`.
8.Lost administrator password for the corporate email.
- The administrator password can only be reset in the backend. Please submit a support ticket for assistance with the adjustment.
9.Email Help Center
10.How to use SMTP for sending emails with enterprise email? How to set up domain CNAME, MX, and TXT records?
- You can find this information in the administrator email of the customer.
