Welcome to the RakSmart Customer Center. On the My Invoices page, you can view and manage the invoice records for all your orders, including Dedicated Servers, Bare Metal Cloud, VPS, and other products. Below is a detailed overview of the page functions and how to use them.
1. Page Overview
In the "Customer Center", click "Billing" → "My Invoices" to open the invoice list page.
This page displays all invoice records under your account in a table format and provides filtering and mass payment functions.
Top Toolbar Functions
Status Tabs:
You can filter invoices by status using the tabs "All", "Paid", "Unpaid", "Cancelled", "Refunded", and "Expired".
Search Box:
You can enter keywords such as Invoice #, hostname, or Primary IP, then click "Search" for quick lookup.
2. Invoice List Field Description
Each invoice entry in the list displays the following key information:
|
Field Name |
Description |
|---|---|
|
Invoice # |
The unique invoice number. Click it to open the invoice details page. |
|
hostname |
The hostname associated with the order (for example: V20260208056951). |
|
Primary IP |
The primary IPv4 address assigned to the product. |
|
Invoice Date |
The date when the invoice was generated. |
|
Due Date |
The payment deadline for the invoice. Failure to pay before the due date may result in service suspension. |
|
Total |
The total amount payable for the invoice (currency: USD). |
|
Status |
The current payment status of the invoice (such as Unpaid, Paid, or Refunded). |
|
Operation |
Buttons for performing actions on the invoice. |
3. Core Operations
1. View Service
Location:
On the left side of the Operation column for each invoice.
Function:
Click "View Service" to automatically go to the product management page associated with that order.
Use Cases:
-
Check the server’s hardware configuration and running status
-
Perform operations such as rebooting, reinstalling the OS, or resetting passwords
-
Manage additional services attached to the product
2. View Invoice
Location:
On the right side of the Operation column.
Function:
Click "View Invoice" to open the detailed invoice page for that invoice.
Use Cases:
-
Review invoice details, such as renewals, upgrades, and additional IP charges
-
Pay a single invoice directly through the available payment gateway
3. Mass Payment
Location:
At the bottom of the invoice list.
Function:
Provides a combined payment feature, allowing you to pay multiple invoices at once.
Operation Steps:
-
In the invoice list, select all invoices you want to pay. Usually, only invoices with the "Unpaid" status can be selected.
-
Click the "Mass Payment" button at the bottom of the list.
-
The system will redirect you to the checkout center, where the total amount of all selected invoices will be combined into a single payment order.
-
You only need to complete one payment to settle all selected invoices.
4. Status Description
Paid:
The invoice has been successfully paid. The corresponding service is active or has been renewed.
Unpaid:
The invoice is awaiting payment. Please complete the payment before the due date to avoid service interruption.
Refunded:
A refund has been issued for this transaction, and the amount will be returned to your original payment account.
Cancelled:
The invoice has been cancelled, usually due to order cancellation or administrative action.
Expired:
The invoice has passed the payment deadline without being paid. The associated service may have been suspended.
Tips
-
If your invoice list is long, you can use the "Show" drop-down menu in the upper-right corner of the page to adjust how many records are displayed per page, such as 10 or 20.
-
If you have any questions about your invoices, you can click "Online Support" on the right side of the page for assistance.
